Frequently Asked Questions

Q & A on ordering process

 

Does the hair need to be washed prior to shipping?

There is no need to wash the hair before sending it to us; it will be sterilized in our laboratory.

How much hair is required?

About 10 grams of hair is required to grow a 1.0 carat diamond.

Can I order the diamond alone without the jewelry?

Yes, you can. The diamond is the main product; all other services are optional.

Can I combine my partner’s and my hair?

Absolutely. The hair will be processed together, unifying the carbon source for the final product.

When do I need to make the 50% down payment?

The initial 50% down payment is due at the beginning of the order, setting the whole process in motion.

Are taxes and duties included?

No, taxes and duties are calculated and added separately.

Does the jewelry price include the diamond?

No, the jewelry and diamonds are priced separately.

Do you accept materials other than human hair?

No, the analysis and extraction of carbon content from different substances is a varying process with differing price ranges; our focus is on the hair-to-diamond process alone.

Q & A on delivery and shipping

 

Can the jewelry be sent to my country?

Yes, we ship globally at no charge.

How long does the diamond process take?

The diamond growing process is unique for each diamond. We cannot give you an exact date as to when the diamond will be ready. Based on our experience, it takes around 6 months for the diamond, and an additional month for each of the following services: certification, laser inscription, or jewelry set.

What happens if the shipment is lost?

We only use logistics services that are highly reliable. Your memorial diamond will be sent to you via registered mail service. Once we have sent it, we will also provide you with the corresponding tracking number, so you can check its whereabouts whenever you want. There have been no reported cases of any loss up till this point. If unfortunately, it happens, we will notify you as soon as possible and ask you to send in extra hair at no extra cost; you can also opt for a full refund as the whole process is insured.

Q & A about the diamond

 

Is my diamond real?

Yes, lab-grown diamonds are diamonds, said the FTC, both physically and chemically identical. They can even be certified by such prestigious institutes as the IGI and GIA.

How do the colors form?

Using the most standard procedure, you can expect the natural color of a diamond to be dark yellow as there is no special treatment for yellow diamonds. However, if we remove the nitrogen and keep the boron in the carbon, the diamond becomes blue. To make a purely colorless diamond, we need to achieve the highest carbon purity by extracting these minerals from the carbon.

What grade will my diamond be?

Because every order is unique, they vary, with almost all of our diamonds falling between SI (Slightly Included) and VVS (Very Very Slightly Included).

  • Very, Very Slightly Included (VVS1 and VVS2) - Inclusions are difficult for a skilled grader to see under 10x magnification

  • Very Slightly Included (VS1 and VS2) - Inclusions are minor and range from difficult to somewhat easy for a skilled grader to see under 10x magnification

  • Slightly Included (SI1 and SI2) - Inclusions are noticeable to a skilled grader under 10x magnification

Is GIA or IGI certification included in the price?

No, GIA and IGI certifications are additionally charged. The IGI certificate cost $250 and the GIA certificate cost $350.

How do you compare your prices to mass-produced lab-grown diamonds?

Our diamonds are customized, hand processed, not mass-produced; there is no comparison.